Shoveling
Back when I was in-house, I got hundreds of messages a day and was striving to stay connected to a couple hundred clients. And that was before Twitter and other social media.
There were often times I felt that a shovel would have been more effective than my keyboard.
Know what I mean? Was any of that promoting intimacy? Or, was I doing more good by putting on my suit coat and taking a partners’ walk?

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