Observed

I’ll be the main event Sept. 14, 2011, on a blogtalkradio program, Website Content for Law Firms.  The show is a production of MyLegal.com and Lisa DiMonte (who calls herself MyLegal’s Legal Vendor Aggregator).

Here’s a peek at some of what Lisa and I will be covering:

1. Law firms have always known that their sites were there to provide a sense of assurance to others.  The question has been, What’s the best way to do this?
2. People come to law firm Web sites for three reasons when they’re looking to hire or recommend a lawyer.  What do you think these are?
3. It’s essential to incorporate client-facing summaries of representative matters into bios, practice group descriptions and industry descriptions.  What’s the best way to do this?
4. I like to use the first person voice occasionally.  It not only adds a little more variety, but it also lets the reader know that they’re dealing with a real person.  Yes?

There’s more where these came from.  Stay tuned.

Meanwhile, let me know what you think, OK?

Law firm blogs are like gardens. When Boston established its Public Gardens in 1837, everyone knew that the grass, flowers and trees wouldn't take care of themselves. So, too, with law firm blogs...which, with a little of the right attention, will help build awareness for your brand and further your reputation as a thought leader.

Blogs are becoming more and more common with law firms of all sizes and types.  While launching a blog is relatively easy enough, what then???

Here are my Top 5 Law Firm, Sustainable Blogging Do’s and Don’ts:

1. Leverage. Not enough ideas for posts? Remember: Once is not enough.  Turn that client memo into an article. And then turn that article into a speech and a blog post…or, posts.  Three (or more) on a match is OK. (more…)

Toy first? Or, reach for the french fries instead? So, too, with the choices visitors make as they navigate Web sites. Paths tend to vary with the type of site and countless different objectives, whims and other variables. Acceptance of this understanding offers several valuable lessons for how we might write and deploy Web content.

Nutritional analogies aside, Web sites are like Happy Meals. Some people like to start with the french fries. Others go for the toy. And, so on.

Same with Web site user experience. While most of us land on the home page, after that, it varies. On law firm Web sites, studies show that visitors tend to head to the bios. If we’re on a merchant’s site to shop for pewter floor lamps, we’re liable to let the internal search function take us where it will do us the most good.

The lesson here is to realize that the average person is NOT linear when they visit a site. We graze.  Or, as some put it, (more…)

In order to relate better to the marketplace, a law firm Web site ought to do more than brag about the lawyers' credentials. So, instead of looking like a long resume, more and more new or re-written law firm sites now more accurately reflect the reason most people visit them in the first place. In short, they strive to be more relevant.

Law firms have always known that their Web sites were there to provide a sense of assurance to others.  The question has been, What’s the best way to do this?

Until recently, lawyers typically weren’t in the habit of asking clients or prospects what they think or want.  So, the default for content has been what worked for lawyers themselves.  Since they tend to be competitive and impressed with credentials, their sites – especially their bio pages – looked like scorecards.

People come to law firm Web sites for three reasons when they’re looking to hire a lawyer.  This list is based on growing evidence that pinpoints how firms and their lawyers can best instill a sense of confidence in others.

Visitors to law firm Web sites are asking themselves: (more…)

Even the most creative force in modern architecture admits to having little if any idea how he creates. Gehry seems to understand, however, that it helps to bring his fears out of Shadow and put them on the tip of his pen.

At the beginning of Sketches of Frank Gehry, the director, Sydney Pollock, asks the great architect a great question.

“Is starting hard?”

Gehry replies.

You know it is.  I don’t know what you do when you start, but I clean my desk.  I make a lot of stupid appointments that I make sound important.

Avoidance.  Delay.  Denial.

I’m always scared that I’m not going to know what to do.  It’s a terrifying moment.

And then, when I start, I’m always amazed.  ‘Oh, that wasn’t so bad.’

How true.

Next time you're stumped in a crossword, put your pencil (or pen) down and walk away. Forget about it. Come back in a few hours or days and you'll be amazed to see solutions where before you were stuck. Same with writing or, perhaps, just about anything else creative.

I rarely do my best writing when I’m trying to do too many things at once.  Or, when I’m too tired.  Plus, I know that the first thing I write is seldom the best I write.  Know what I mean?

Turns out that these observations follow a common thread…and have some science connecting them.

I re-discovered a great story that illustrates this.  Last summer, The New York Times reported about five neuroscientists who spent a week in late May 2010 in a remote area of southern Utah, rafting the San Juan River, camping on the soft banks and hiking the tributary canyons.

It was a primitive trip with a sophisticated goal: to understand how heavy use of digital devices and other technology changes how we think and behave, and how a retreat into nature might reverse those effects.

The five reached a rough consensus, agreeing more or less that heavy exposure to technology and other stimulation leaves less room in our brains for storing and integrating ideas.

So, do what I do.  When I get stuck in a crosswords puzzle, for example, I’m amazed how I can solve clues after I put the paper aside and come back to it way later.  Or, when I look at a draft of whatever I’m writing a day or two later…and often discover all sorts ways to make improvements.

Seth, BTW, may have tapped into something similar when he suggested that you get a fresh set of eyes to challenge whatever you’re writing, building or designing.

But before you click on one more thing, turn off, tune out and take a break.  Your brain (and clients) will thank you.

The French seem to know that there's often more to something than meets the eye. When considering why empires go to war, for example, they might suggest cherchez la femme...or, look for the woman.

It’s important for me to remember that things are not always as they seem.  That it might be healthy to give people (including clients and prospects) the benefit of the doubt.  And that, in some cases, better management — not just better writing — might be an option.

Example:  I had a small cow the other day.  I went off after reading a story in my hometown paper, the once-mighty, Pulitzer Prize-winning Courier-Journal of Louisville, Ky.

I don’t need to go into the details.  Trust me.  It was really bad.  Over the 24 hours or so since it first ran, the editors have cleaned it up a lot.  Here’s the on-line version, for what it’s worth. (more…)

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Many of the nation's leading law firm marketing pros -- including Laura Meherg (not pictured!) -- gathered in Chicago in May 2011 for their annual RainDance conference, produced by the Legal Sales and Service Organization.

Laura Meherg has a pretty good handle on the relationships between lawyers and their clients. After all, she has conducted hundreds of top-level law firm client feedback interviews over the past few years.

This week, Laura and one of her associates at Wicker Park Group, Nat Slavin, offered their insights into what businesses want when they hire a lawyer or a law firm.  When she has asked them, according to Laura, most clients tell her they’re looking for three qualities in their lawyers above all others: (more…)

If you write for a living (or think you might want to try), do yourself a favor.  Watch this movie:

What the 50 screenwriters in Tales from the Script (2009) tell me is important for any writer, especially one with a client.  However you define that.

Here are four of the many lessons they offer:

1. Get used to chaos. No matter how sincere the time line and approval commitments, life has a way of showing up.  Things slide,  and before you know it, you’re part of a train wreck.
2. Develop a thick skin. There’s never any way to predict how your work will be received.  Clients are human, and it’s impossible to know who might have a bad day or when.  Plus, people can disagree.  Your take on something might not be their take on something.  Even if it’s personal, don’t take it personally.
3. Great writing alone isn’t good enough. Writing for hire is a team sport.  If you’re not good with people, find something else to do.
4. Don’t quit. It can be discouraging to go through draft after draft after draft…even when you’re getting paid to do it.  Nothing ever gets created, however, without the risk of failure.  Be brave.

The sooner you accept the legitimacy of these things, the happier and more serene your writing life will seem.

When I build a bio page for an attorney, I remind them that getting picked is an emotional process, at least in part. That’s why it’s important to let visitors to your page know they’re dealing with someone who’s more than a list of impeccable credentials.

Carl Aveni, a litigator based in Columbus, Ohio, agrees. Take a look at this recent clip:

Making your bio like a personal story will also make it more readable and set you apart.

PS:  Thanks to Larry Bodine for sharing this clip with me.  Plus, there’s a related post at http://doug-stern.com/blog/2010/11/19/people-buy-from-people/.