<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Observed &#187; gemba</title>
	<atom:link href="http://doug-stern.com/blog/tag/gemba/feed/" rel="self" type="application/rss+xml" />
	<link>http://doug-stern.com/blog</link>
	<description>Doug Stern&#039;s blog about business writing and marketing strategy</description>
	<lastBuildDate>Wed, 25 Jan 2012 12:27:54 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0.1</generator>
		<item>
		<title>Semper fidelis</title>
		<link>http://doug-stern.com/blog/2010/07/16/semper-fidelis/</link>
		<comments>http://doug-stern.com/blog/2010/07/16/semper-fidelis/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 16:40:49 +0000</pubDate>
		<dc:creator>Doug Stern</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Digital vs. analog]]></category>
		<category><![CDATA[art]]></category>
		<category><![CDATA[combat]]></category>
		<category><![CDATA[gemba]]></category>
		<category><![CDATA[genchi genbutsu]]></category>
		<category><![CDATA[New York Times]]></category>
		<category><![CDATA[storytelling]]></category>
		<category><![CDATA[United States Marine Corps]]></category>

		<guid isPermaLink="false">http://doug-stern.com/blog/?p=1142</guid>
		<description><![CDATA[What could ensure a more accurate portrayal of What Happened than having someone there?  Someone who was there and felt what it was like to be there. That&#8217;s what I read when I learned this morning that the United States Marine Corps has an artist in its ranks, a painter deployed to capture combat scenes.  [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;"><a href="http://doug-stern.com/blog/wp-content/uploads/2010/07/marine-corps-art1.gif"><img class="aligncenter size-full wp-image-1145" title="marine corps art" src="http://doug-stern.com/blog/wp-content/uploads/2010/07/marine-corps-art1.gif" alt="" width="1" height="1" /></a><a href="http://doug-stern.com/blog/wp-content/uploads/2010/07/marine-corps-art2.gif"><img class="aligncenter size-full wp-image-1149" title="marine corps art" src="http://doug-stern.com/blog/wp-content/uploads/2010/07/marine-corps-art2.gif" alt="" width="1" height="1" /></a><a href="http://doug-stern.com/blog/wp-content/uploads/2010/07/marine-corps-combat-art-sgt-battles-ny-times-071510.jpg"><img class="aligncenter size-full wp-image-1150" title="marine corps combat art sgt battles ny times 071510" src="http://doug-stern.com/blog/wp-content/uploads/2010/07/marine-corps-combat-art-sgt-battles-ny-times-071510.jpg" alt="" width="600" height="370" /></a>What could ensure a more accurate portrayal of What Happened than having someone <em>there</em>?  Someone who was there and <em>felt</em> what it was like to be there.<strong><strong><em><br />
</em></strong></strong></p>
<p style="text-align: left;"><strong><em> </em></strong>That&#8217;s <a href="http://www.nytimes.com/2010/07/18/arts/design/18marines.html?hp" target="_blank">what I read</a> when I learned this morning that the United States Marine Corps has an artist in its ranks, a painter deployed to capture combat scenes.  “We have somebody who was there who can tell the story,” according to Col. Robert Oltman, USMC, referring to Sgt. Kristopher J. Battles, the lone remaining Marine combat artist.</p>
<p style="text-align: left;">Why not photography?  I&#8217;ll let the <em>New York Times</em> answer that one.<span id="more-1142"></span></p>
<blockquote style="text-align: left;"><p>“If you and I are in the same firefight, what you see and what I see are  two different things, based on our own background and experience,” said  Lt. Gen. Ron Christmas, retired, the president and chief executive of  the Marine Corps Heritage Foundation. “When a photograph is taken of a  battle or any type of scene in combat, you see the image. But what the  artist does is he takes that image and interprets it.”</p>
<p style="text-align: left;">And, of course, capturing a moment in a painting also serves one of  art’s most ancient purposes. “It’s the pact we make with the warrior:  You will live forever and we will remember you,” Ms. [Anita] Blair [, chief strategist at the National Security Professional Development  Integration Office and a former acting  assistant secretary of the Navy]. “And to  me the best way to do that is through art. We can’t give him his life,  but we can give him that immortality.”</p>
</blockquote>
<p style="text-align: left;">In other words, there&#8217;s an artist, <a href="http://doug-stern.com/blog/2010/07/09/the-power-of-the-tangible/" target="_blank"><em>gemba</em></a>, sketchpad in hand, <em>genchi genbutsu. </em>Faithful, always.</p>
<div class="twttr_button">
				<a href="http://twitter.com/share?url=http://doug-stern.com/blog/2010/07/16/semper-fidelis/&text=Semper fidelis" target="_blank" title="Click here if you liked this article">
					<img src="http://doug-stern.com/blog/wp-content/plugins/twitter-plugin/images/twitt.gif" alt="Twitt" />
				</a>
			</div><p><a class="a2a_dd a2a_target addtoany_share_save" href="http://www.addtoany.com/share_save#url=http%3A%2F%2Fdoug-stern.com%2Fblog%2F2010%2F07%2F16%2Fsemper-fidelis%2F&amp;title=Semper%20fidelis" id="wpa2a_2"><img src="http://doug-stern.com/blog/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share"/></a></p>]]></content:encoded>
			<wfw:commentRss>http://doug-stern.com/blog/2010/07/16/semper-fidelis/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Honesty</title>
		<link>http://doug-stern.com/blog/2010/07/11/honesty/</link>
		<comments>http://doug-stern.com/blog/2010/07/11/honesty/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 17:07:24 +0000</pubDate>
		<dc:creator>Doug Stern</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer satisfaction]]></category>
		<category><![CDATA[Digital vs. analog]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[arts and crafts]]></category>
		<category><![CDATA[gemba]]></category>
		<category><![CDATA[John Ruskin]]></category>
		<category><![CDATA[Jonathan Ive]]></category>
		<category><![CDATA[Roycrofters]]></category>
		<category><![CDATA[shumla.com]]></category>
		<category><![CDATA[W. Edwards Deming]]></category>

		<guid isPermaLink="false">http://doug-stern.com/blog/?p=1129</guid>
		<description><![CDATA[Here&#8217;s an excerpt from a blog I recently started following.  It&#8217;s a post about Apple&#8217;s head industrial designer, Jonathan Ive, and the process he used for the iPhone 4: “It’s very hard to learn about materials academically, by reading about them or watching videos about them; the only way you truly understand a material is [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;"><a href="http://doug-stern.com/blog/wp-content/uploads/2010/07/roycrofters-1899-Ballads_of_a_book-worm.jpg"><img class="alignleft size-medium wp-image-1130" title="roycrofters 1899 Ballads_of_a_book-worm" src="http://doug-stern.com/blog/wp-content/uploads/2010/07/roycrofters-1899-Ballads_of_a_book-worm-300x243.jpg" alt="" width="300" height="243" /></a>Here&#8217;s an excerpt <a href="http://www.shmula.com/3100/material-informs-form-the-apple-iphone-4" target="_blank">from a blog</a> I recently started following.  It&#8217;s a post about Apple&#8217;s head industrial designer, Jonathan Ive, and the process he used for the iPhone 4:</p>
<blockquote style="text-align: left;"><p>“It’s very hard to learn about materials academically, by reading about  them or watching videos about them; the only way you truly understand a  material is by making things with it,” Ive explains, going on to add  that years upon years of making his own models with his own hands is  what gave him a deep understanding of the materials he’s worked. “And  it’s important to develop that appetite to want to make something, to be  inquisitive about the material world, to want to truly understand a  material on that level.”</p></blockquote>
<p style="text-align: left;">I couldn&#8217;t help but think of the Roycrofters.  These American arts-and-crafters espoused the same kind of creative process over a century ago.  The furniture, books and other everyday objects they designed, built and fabricated expressed the exact nature of the materials used.</p>
<p style="text-align: left;">Ive, Apple and the Roycrofters understood.  They found the true nature of the materials in their products.  They knew that for the user to be the most pleased required total honesty and that this required <a href="http://doug-stern.com/blog/2010/07/09/the-power-of-the-tangible/" target="_blank"><strong><em>gemba</em></strong></a>.</p>
<div class="twttr_button">
				<a href="http://twitter.com/share?url=http://doug-stern.com/blog/2010/07/11/honesty/&text=Honesty" target="_blank" title="Click here if you liked this article">
					<img src="http://doug-stern.com/blog/wp-content/plugins/twitter-plugin/images/twitt.gif" alt="Twitt" />
				</a>
			</div><p><a class="a2a_dd a2a_target addtoany_share_save" href="http://www.addtoany.com/share_save#url=http%3A%2F%2Fdoug-stern.com%2Fblog%2F2010%2F07%2F11%2Fhonesty%2F&amp;title=Honesty" id="wpa2a_4"><img src="http://doug-stern.com/blog/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share"/></a></p>]]></content:encoded>
			<wfw:commentRss>http://doug-stern.com/blog/2010/07/11/honesty/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>

